Reference

What You Agree To When You Use gili58

These terms set out the rules that apply to your gili58 account — how it's created, how funds move through GCash, Maya, and InstaPay, and the conditions under which access is granted where local law permits.

Account eligibility rulesGCash, Maya & InstaPay conductWithdrawal conditionsAccount suspension policyGoverning jurisdiction notice
gili58 What You Agree To When You Use gili58
HOW WE HANDLE THIS

Account Security and Policy Accountability

Our terms are built around four practical commitments: protecting your account data, applying rules consistently, keeping our policies current, and giving you a real path to raise a dispute. Here is how each of those works in practice across your gili58 account.

Account Data Handling

Personal information collected during registration and payment verification is held securely and used only for the purposes stated in our terms. We do not share it with third parties outside of payment processing through GCash, Maya, or InstaPay.

Consistent Rule Application

Our terms apply equally across all account types. No exception is made for account tier, deposit size, or preferred payment method — the same conduct rules apply whether you fund via GCash or InstaPay.

Policy Update Process

When terms change, the updated version is published on this page with immediate effect. Continuing to use your account after a revision is posted constitutes acceptance. We do not issue retroactive changes to completed transactions.

Formal Dispute Path

If you disagree with how a term has been applied, submit a written appeal via email with your account ID and a clear description of the issue. Our compliance team reviews each case and responds with a documented outcome.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or if you believe a term has been applied incorrectly to your account, our support team handles policy queries directly. Reach us through live chat inside your account dashboard, or submit a written request through email for matters that require a formal response or documented trail. For players in Bacolod and elsewhere in the Philippines, live chat is the fastest path to a same-session answer on account and payment conduct questions.

Team online

Live Chat

Open live chat from inside your account dashboard. Policy questions, payment conduct queries, and account restriction appeals are handled here with a written record kept for reference.

Email Support

Send a written terms query to our support address for formal complaints or documentation requests. Responses are issued with a reference number so you can track the status of your case.

Account Help Centre

The Help Centre inside your account contains a dedicated Terms section with plain-language summaries of key clauses, including payment conduct rules for GCash, Maya, and InstaPay.

Terms and Conditions — What You Asked

These are the questions our account holders ask most when reviewing the terms. Each answer refers to the relevant clause area so you know where to look in the full document for further detail.

Yes. Every transaction processed through GCash, Maya, or InstaPay is governed by these terms alongside the payment provider's own rules. Both sets of conditions apply simultaneously to each funding or withdrawal action.

Depending on the nature of the breach, we may restrict access, suspend the account temporarily, or close it permanently. You will receive written notice via the contact details on your account before any permanent action is taken.

Submit a written request through email with your account ID and registration date. Our support team will retrieve the version that was active at that time and send it to the email address on your account.

We post the revised version on this page and the effective date is noted at the top of the document. Checking this page periodically is the most direct way to stay current with any changes to your account rules.

The core conduct rules apply equally to all accounts. Certain service-level arrangements that come with higher account tiers are documented separately and do not override or replace the conditions stated in these main terms.

Raise a formal dispute through email with your account ID and a clear description of the term in question. Our compliance team reviews the case, responds with findings, and provides a reference number for your records.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.